JHands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization,

metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).

- Proficiency in ServiceNow Fluent for defining application metadata in code, alongside server-side

JavaScript modules and third-party libraries.

- Experience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize

development efficiency, code generation, and workflow automation.

- Hands on experience with incident management, problem management, change management, knowledge

management, service catalog, service level management (SLM), workflows and email notifications

- Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs

in ServiceNow

- Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system

clone, upgrades in ServiceNow

- Hands on experience on development of custom scoped applications

- Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools

- Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration

- Hands on experience on working with Rest API’s
- A fair understanding of MID Server Configuration, CMDB, discovery and asset management

- Good knowledge and experience on debugging,



troubleshooting mechanisms in ServiceNow

- Demonstrated success at delivery of assignments with tight deadline.

- Ability to work independently, but strong team player with experience of working as part of a integral team.

- Self-starter mind set with the ability to share ideas, identify and drive opportunities.

- Strong problem analysis skills to include the use of mathematical concepts to validate results

- Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of

information with an attention to detail

- Clear and concise communication with superior written and verbal communication skills.

- Manage and prioritize work effectively with minimal supervision

- Must have good verbal and written communication skills with ability to articulate the technical and

functional aspects of the problem to senior stakeholders.

- Coordinate and solve complex technical data and transformation issues.

- Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

- Answer “how to” technical and application configuration questions.

- Develop, maintain, and execute reports to ensure system operation meets performance targets.

- Create and maintain system design and operations documentation

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📌 ServiceNow Developer (Guadalajara)
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📍 Guadalajara