We are actively seeking a Support Specialist to join our team. This role plays a key part in keeping day-to-day operations running smoothly for employees who rely on stable, well-functioning technology. You'll be joining a group that values reliability, quick problem-solving, and a genuine commitment to helping others succeed in their work. This position offers a solid opportunity to grow technical expertise while making a visible, positive impact on the people you support.

Responsibilities

- Provide direct assistance to end users by resolving technical issues, working through Jira tickets, and responding to questions via Slack, phone, or other communication channels

- Participate in a 24x7 support rotation, which includes on-call shifts, holiday coverage, and periodic weekend availability

- Set up and configure new workstations and hardware for employees according to established standards

- Assist with onboarding and offboarding processes related to equipment provisioning and account access

- Maintain accurate inventory records for hardware, software licenses, and peripheral devices

- Contribute to the creation and upkeep of internal knowledge base articles to help streamline future support requests

- Coordinate with other technical teams when issues require escalation beyond the scope of first-line support

Requirements

- At least two years of relevant professional work experience

- Practical knowledge of identity and access management using Active Directory and Okta

- Solid comprehension of desktop hardware components and overall desktop system architecture

- Hands-on experience working with backup and recovery software for desktop environments

- Ability to assemble and repair custom-built desktop computers

- Experience operating remote support utilities such as Dameware

- Skilled at creating and keeping desktop-related documentation up to date





- Background handling incident troubleshooting along with knowledge of proper escalation procedures

- Fundamental understanding of TCP/IP routing concepts and standard network protocols

- Capability to diagnose and resolve network problems across wireless, LAN, and WAN environments

- General familiarity with how DNS, DHCP, DFS, and GPO function within a desktop-focused ecosystem

- Required experience supporting both Mac OS and Windows 7/10 operating systems

- Experience working with tools used for deploying software across multiple machines

- Working knowledge of A/V equipment, conference room technology setup, and basic support for video conferencing platforms like Lifesize or Google Hangouts

- Strong English communication skills, written and verbal, at a B2 level or above

Nice to have

- Exposure to ITIL frameworks and Agile working methods

- Ability to write scripts for automating routine desktop tasks using PowerShell, shell scripting, or Python

- Experience providing support for Atlassian tools such as Jira, Confluence, and Jira Service Desk

- Familiarity with version control platforms like Git or Perforce

- Background working with Windows Server 2008 or 2012 environments

We offer

- International projects with top brands

- Work with global teams of highly skilled, diverse peers

- Healthcare benefits

- Employee financial programs

- Paid time off and sick leave

- Upskilling, reskilling and certification courses

- Unlimited access to the LinkedIn Learning library and 22,000+ courses

- General career opportunities

- Volunteer and community involvement opportunities

- EPAM Employee Groups

- Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.

📌 Support Specialist (México)
🏢 Epam Systems
📍 México