BIRGER. covers 9 territories in the Indian Ocean Islands (IOI) and East Africa. Our 3 core services, Technology-Security-Resiliency, leverage on our cumulated know-how and experience gained since 1953.
We are recruiting NOC Operators to work in our Network Operations Centre (NOC) . The idóneo candidates should have real interests in working in Technology.
Duties And Responsibilities
- Attend all stakeholders’ requests by any means of communication recommended by BIRGER.
- Support and assist all Business Units involved with NOC.
- Follow-up on planned interventions with all stakeholders.
- Plan and assign interventions to technicians.
- Follow-up on all incidents until resolution.
- Log all incidents on our NOC platform.
- Draft incident reports as and when required.
- Communicate with all relevant stakeholders to resolve technical issues.
- Make outbound calls to relevant stakeholders for incident resolution while ensuring customer loyalty.
- Maintain stakeholders’ database up-to-date.
- Attend training as and when required.
EXPERIENCE | SKILLS | QUALIFICATIONS:
- At least One year of experience in IT/ Contact Centre environment
- IT Certifications will be an advantage
- Soft skills in communication is a MUST
- Willingness to learn new technologies and the ability to practically apply the associated principles and practices
- Able to work on shift system if required
- Excellent interpersonal, verbal and written (English and French) communication skills
- Positive attitude and excellent team spirit