remote

we're founders arm, a recruitment partner connecting top mena talent with leading us startups.

we are seeking a va success manager to own the post-placement relationship with our virtual assistants once they've landed a role with a client. This role is the bridge between our vas and the clients they support — making sure performance stays high, issues get caught early, and placements last.

salary : top-of-market salary paid in usd

type : full-time

key responsibilities

- run regular check-ins with placed vas to track performance, workload, and blockers
- manage a portfolio of active placements and keep records up to date
- monitor performance signals and flag risks before they turn into churn
- gather and verify feedback from both vas and clients
- coach vas on expectations, communication, and delivery standards
- escalate serious performance or relationship issues to the ops team with clear context
- own the support inbox and respond to va questions promptly

candidate profile





- fluent in english, both written and spoken
- 2+ years in account management, customer success, or client-facing operations
- has managed multiple accounts or relationships at once without dropping any
- strong people skills — able to build trust quickly and have direct conversations when needed
- good judgment: can read between the lines and tell when something isn't adding up
- organized, proactive, and comfortable following up until things are closed
- comfortable with google workspace, slack, notion, and other collaboration tools
- able to coordinate with us working hours

why this role

- earn in usd while gaining remote international experience
- own a full portfolio of relationships with real impact on retention
- gain exposure to international startup operations and offshore team management

📌 Customer success manager (México)
🏢 Founders Arm
📍 México