as part of the mexico acm application engineering team, you will support customers across a designated region, providing technical expertise, driving innovation, and contributing to business growth through customer-focused engineering solutions.

what you´ll do

business growth & opportunity management

- drive application engineering opportunities and support the growth pipeline within the assigned territory.
- provide technical support to retain and expand existing business.
- support crm projects and troubleshooting activities to ensure customer retention and satisfaction.
- maintain accurate project documentation, test reports, and opportunity updates within crm systems.
- collaborate closely with sales teams to identify and develop new business opportunities.

laboratory & product testing support

- coordinate and execute test plans, including logistics, laboratory requests, and testing activities.
- analyze results and prepare technical reports and recommendations.manage sample requests and coordinate with local, regional, and global laboratories.
- maintain laboratory inventory and sample management processes using digital tools.
- ensure compliance with safety standards, laboratory procedures, and 5s practices.
- support product evaluation, validation, and technical benchmarking activities.

technical customer support

- provide technical assistance regarding adhesives, applications, and equipment through virtual and on-site interactions.
- troubleshoot technical issues and recommend effective solutions for customers.
- conduct customer trials, product validations, and application assessments.
- collaborate with application engineering teams, technical sales engineers (tses), and focus market teams to support
- key accounts and strategic projects.
- support value proposition development through technical insights and application expertise.
- conduct technical competitive benchmarking and market assessments.
- utilize digital engineering,



calculation, and ai-based tools to enhance technical decision-making.

technical training & knowledge sharing

- organize and deliver technical training programs for customers, distributors, sales teams, and new employees.
- facilitate programs such as henkel u, loctite u, onboarding sessions, and specialized application training.
- support market-focused training initiatives for strategic industries and applications.
- promote best practices and knowledge sharing across the application engineering community.

innovation & product launch support

- support new product introductions and innovation projects.
- develop technical launch packages, including technical documentation, training materials, videos, and application guides.
- contribute to sustainability-focused value propositions and customer solutions.

what makes you a good fit

- bachelor's degree in chemistry, mechanical engineering, materials science, or a related technical/engineering field.
- minimum of 2 years of experience in application engineering, technical service, product development, manufacturing, or a related technical role.
- experience with adhesives, industrial applications, or manufacturing processes is highly preferred.
- customer-facing technical support experience is a plus.

some perks of joining henkel

- flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- diverse national and international growth opportunities
- general wellbeing standards with health and preventive care programs
- gender-neutral parental leave for a minimum of 8 weeks
- employee share plan with voluntary investment and henkel matching shares
- savings fund
- friday early finish

job id: 26100457

application deadline: as long as the vacancy is listed on our career site, we are happy to receive your application

how is work at henkel

administrative maintenance support

mexico, toluca, adhesive technologies, ingeniería

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📌 Acm application engineer— mexico, vallejo, adhesive technologies (Xico)
🏢 Henkel Argentina S. A
📍 Xico