we are looking for an experienced aftersales technical & operational training supervisor to lead the development and execution of training programs across our dealer network for zeekr (bev) and lynk & co (phev/mhev) brands.

this role combines technical training, aftersales operations, and dealer capability development , ensuring technicians, service teams, warranty staff, and parts personnel achieve high standards in technical expertise, operational excellence, safety compliance, and customer satisfaction.

the position serves as a key link between local operations and china hq, supporting the rollout of new technologies, training standards, and aftersales best practices.

key responsibilities

- design, localize, and deliver technical and operational training programs for dealer and field teams.
- train personnel on ev, hybrid, and conventional powertrain systems, including diagnostics, repair methodologies, and oem tools.
- lead certification programs for technicians across different competency levels.
- ensure compliance with high-voltage safety standards, workshop readiness requirements, and repair authorization processes.
- deliver training on warranty administration, parts operations, and dealership service processes.
- collaborate closely with china hq training and technical support teams to align local standards with general requirements.
- identify recurring field issues and escalate technical trends, warranty challenges, and network capability gaps.




- monitor dealer performance through training and aftersales kpis, including certification coverage, warranty performance, and fix-right-first-time metrics.
- manage lms platforms, webinars, e-learning content, and knowledge-sharing initiatives across the network.

qualifications

- bachelor's degree in automotive engineering, mechanical engineering, mechatronics, electrical engineering, or a related field.
- 5+ years of experience in automotive technical training, aftersales operations, field service engineering, or dealer network development.
- hands-on experience with battery electric vehicles (bev) and hybrid vehicles (phev/mhev) .
- strong knowledge of automotive diagnostics, high-voltage systems, dealer service operations, warranty processes, and spare parts management.
- experience using oem diagnostic tools, dms platforms, epc systems, lms platforms, and warranty management systems.
- high-voltage certification or equivalent ev safety credential is highly preferred.
- strong presentation, facilitation, and stakeholder management skills.
- fluent spanish and professional english communication skills.

what success looks like

- increased dealer certification coverage and technical competency.
- improved warranty claim approval rates.
- better fix-right-first-time performance.
- strong compliance with safety and operational standards.
- higher customer satisfaction across the dealer network.

📌 Technical training supervisor (México)
🏢 ZEEKR México
📍 México