Description About the RoleWe're seeking an experienced, highly organized Client Success Manager withclear spoken Englishthat is easy to understand for North American clients to join our rapidly growing dental marketing team.
This is a fully remote position focused on managing client relationships, improving client retention, supporting campaign performance, and ensuring our dental practice partners receive a professional, organized, and results-driven experience.
You'll be the main point of contact for assigned dental clinics after they join our program.
Your role is to guide clients through onboarding, keep communication clear, coordinate with our internal team, monitor campaign performance, and ensure clients stay aligned, informed, and confident in the work being delivered.
This is not a passive customer support role.
This is a client ownership role for someone who is proactive, detail-oriented, strong on calls, excellent with follow-up, and comfortable managing multiple client accounts at once.Key ResponsibilitiesServe as the main point of contact for assigned dental practice clientsLead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on timeManage ongoing client communication through email, calls, Slack, CRM, and internal project management systemsSchedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next stepsWork closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properlyTrack client performance metrics and identify issues before they become client complaintsFollow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case informationEnsure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomesEscalate urgent client issues internally and help drive fast, professional solutionsMaintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systemsSupport client retention by building trust, communicating clearly, and ensuring clients feel taken care ofIdentify upsell or expansion opportunities when clients are seeing strong resultsCollaborate with leadership to improve onboarding, reporting, communication systems, and the overall client experienceEnsure no client account is left unmanaged, unclear, or waiting too long for a responseRequirements Required ExperienceMinimum 3+ years of proven client success, account management, customer success, or relationship management experiencePrior experience in the dental, healthcare, marketing,



or agency space is strongly preferredExperience managing multiple client accounts at the same timeStrong ability to communicate professionally with business owners, dental teams, and internal departmentsClear spoken English that is easy to understand for North American clientsExperience leading client calls, presenting updates, and explaining performance in a simple, confident wayStrong computer skills and experience using CRM, project management, reporting, or communication platformsProven ability to stay organized, follow up consistently, and keep client accounts moving forwardAbility to handle client concerns, difficult conversations, and urgent issues with professionalism Essential QualitiesHighly organized with strong attention to detailProactive and able to anticipate problems before they escalateStrong follow-through, you do not let tasks, clients, or action items slipConfident communicator who can lead calls and keep clients alignedCalm under pressure and able to manage client concerns professionallyComfortable working in a fast-paced remote environmentAble to manage your own schedule, priorities, and client workloadStrong sense of ownership over client outcomes and retentionTeam-oriented and able to coordinate across marketing, sales, creative, and operations departmentsComfortable with repetitive follow-up and administrative tasks while maintaining a high level of professionalism Training & DevelopmentComprehensive training provided on our services, systems, client onboarding process, and reporting structureIn-depth training on dental marketing campaigns, lead generation, appointment setting, and client performance metricsOngoing coaching and support from leadershipAccess to internal SOPs, scripts, reporting templates, and client communication resourcesRegular training updates as we improve our systems, services, and client delivery processOpportunities to grow into a senior client success, operations, or leadership role as the company expands Equipment & WorkspaceRequirementsYou must provide your own laptop or desktop computer capable of handling video calls, CRM systems, reporting tools, and communication platformsReliable high-speed internet connection, wired preferredProfessional headset or microphone suitable for clear, high-quality client callsQuiet, distraction-free workspace with a clean,



professional webcam and backgroundAbility to work from a private environment where client calls and sensitive business information cannot be overheardAvailable to work during core North American business hoursBackup power and internet solutions are a plus and recommended for reliabilityBenefitsCompensation & Benefits Competitive fixed monthly salary well above industry standards for experienced client success professionals Commission for upselling additional services Stable, predictable compensation with no cold calling and no commission-based pressure Paid comprehensive onboarding and continuous training 100% remote position with a supportive, fast-growing team Clear structure, systems, and SOPs so you can focus on doing great work Real path to grow into senior client success, operations, or leadership roles as we scaleIdeal Candidate ProfileYou're someone who: Takes full ownership of your client accounts and never lets one fall through the cracks Communicates clearly and confidently, whether on a call, in an email, or on Slack Stays organized and on top of follow-ups even when managing many clients at once Anticipates problems early and solves them before they reach the client Enjoys building long-term relationships and helping clients see real results Works independently and manages your own time without constant supervision Stays calm, professional, and solution-focused under pressure About Us We're a leading dental marketing company specializing in patient acquisition for dental practices across North America.Our proven lead generation systems create genuine interest from qualified patients, and our appointment setting team converts that interest into booked appointments.
As we grow, we need exceptional Client Success Managers to keep our dental practice partners informed, aligned, and confident in the results we deliver.
This is your opportunity to join a fast-growing company where your organization, communication, and ownership directly impact client retention and the success of the practices we serve.
This is not an entry-level position.We're looking for experienced client success professionals who can take ownership of their accounts with minimal supervision.
You don't need to be a dental expert, we'll teach you everything you need to know.
What you do need is the organization, communication skills, and follow-through to keep clients happy and results on track.How to ApplyReady to take ownership of client success in a fast-growing company?
Submit your resume along with a brief note explaining your best client retention or account management achievement and why you're the right person to keep our clients aligned, informed, and confident.

📌 Client Success Manager (Dental Industry) - Full-Time, Remote (Canada Hours)
🏢 Dental Media
📍 Xico