Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
Provide customer-focused support, ensuring timely communication and resolution of incidents.
Review existing systems and propose/implement enhancements for scalability and reliability.
Perform root cause analysis and recommend break-fix solutions for code and database issues.Collaborate with cross-functional teams including business, risk, and IT stakeholders.
Participate in on-call rotations and provide support during off-hours/weekends as needed.Document incidents, resolutions, and system changes for knowledge base and audit purposes.
5+ years experience in .
NET Production application support.
3+ years experience with ETL tools such as Informatica or Microsoft SSIS.
1+ year experience with AWS cloud services.
Strong expertise in .
NET and ETL tools (Informatica or SSIS).
Proficiency in multiple programming languages: .
NET,



C#, VB.NET, VB6, JavaScript, HTML.
Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability.Skilled in query performance optimization and database tuning.
Experience in upgrading, configuring, and debugging existing systems.
Strong problem-solving skills for triaging complex issues and handling escalations.
Familiarity with modern data security and privacy practices.
Excellent communication skills and ability to work across diverse teams.
Process-oriented mindset with adaptability to change.
Commitment to SLA adherence and delivering high-quality customer support.
Willingness to provide after-hours and weekend support when required.
Strong organizational and time management skills.
High integrity in handling confidential information.
Knowledge of the Insurance industry is a plus.

📌 Software Development Advisor (Xico)
🏢 Ntt Data
📍 Xico