We're Hiring: Customer Service Specialist – Insurance & AssistanceLocation: Hybrid / Remote Monthly Compensation: $23,604 MXN + Annual Bonus Position: Full-Time Start Date: February 23, **** Meet & Greet Dates: January 22 & 27, ****Are you ready to take your customer service career to the next level?
We're looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services.
This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.Why Join Us?
Adaptable Work Model: Hybrid or remote options based on role and business needsCompetitive Compensation: Monthly income plus performance and annual bonusesBalanced Schedules: More relaxed than traditional customer service rolesCareer Growth: Ongoing training and development opportunitiesGlobal Exposure: Support customers in an international service environmentWhat You'll Do:Deliver world-class customer service over the phone Assist customers with travel insurance, rental car insurance, retail insurance,



and medical assistance Support customers with account-related inquiries and preventive outreach Accurately document customer interactions, claims, and account updates Build trust through a customer-first, empathetic approach Handle complaints and escalations professionally Navigate multiple systems while meeting quality and compliance standardsWhat We're Looking For:English Fluency: Required Customer Service Experience: Assistance, support, or call center experience preferred Strong communication and de-escalation skills High attention to detail and accuracy Ability to multitask in a fast-paced environment Positive attitude and team-oriented mindset Proficiency with computers, including MS Word and ExcelSchedule Requirements:Service Window:Monday–Friday: 8:00 am – 9:00 pm ETSaturday–Sunday: 10:00 am – 6:30 pm ETTraining Schedule: • Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)Compensation Breakdown:Base Salary: $18,100 MXN Savings Bonus: $2,353 MXN Grocery Vouchers: $2,353 MXN Restaurant Vouchers: $798 MXNTotal Monthly Compensation: $23,604 MXN Annual Bonus: Up to $26,062 MXNReady to make an impact?
Apply now and take the next step in your career!
Israel ConchaFounder and Executive Director New Comienzos NGO

📌 Customer Service Specialist Insurance & Account Support (San Luis Potosí)
🏢 New Comienzos
📍 San Luis Potosí