DescriptionConcordis a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets.Our MissionWe exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service.With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.About RoleThe Redemption Agent plays a critical role in the Asset Recovery Department, serving as the primary liaison between the company and customers whose vehicles have been repossessed.This position focuses on facilitating vehicle redemptions through direct customer contact, payment arrangement negotiation, and comprehensive administrative support.Redemption Agents combine customer service skills with operational efficiency to maximize vehicle recoveries and maintain accurate records of all redemption activities.ResponsabilitiesContact customers directly via telephone to advise them of repossession status and redemption optionsExplain redemption balances, payment terms, and procedures in clear,



professional languageNegotiate and arrange payment plans that allow customers to retain their vehicles following repossessionProcess redemption payments and coordinate vehicle release with internal and external stakeholdersCoordinate with third-party vendors and repo agents to arrange vehicle release upon payment confirmationPrepare accurate reports, forms, and letters necessary to document and facilitate redemption actionsMaintain comprehensive records of all redemptions, including customer information, payment arrangements, vehicle status, and final dispositionsTrack and report on redemption metrics (number of redemptions, success rates, payment trends)Provide administrative and clerical support to departmental staff and customer service teamsFile, organize, and manage all redemption-related documentation and correspondenceProcess and distribute reports and general correspondence related to asset recovery operationsBack up other repo administration staff as needed to ensure departmental continuityRespond to customer inquiries regarding vehicle status, redemption process, and payment optionsMaintain professionalism and empathy when communicating with upset or frustrated customersEnsure compliance with all company policies, procedures,



and legal requirements in redemption processingRequirementsHigh school diploma or equivalent (GED)Excellent telephone communication skills with ability to speak clearly and professionallyOutstanding customer service orientation; ability to remain calm and helpful with customers in difficult situationsExcellent verbal and written communication skillsStrong organizational skills; ability to manage multiple priorities and maintain accurate recordsAbility to work effectively within a team environment with good interpersonal skillsProficiency in general office skills (filing, correspondence, data entry, etc.)Ability to operate standard office equipment (phone system, copier, fax machine, scanner)Proficient PC skills including email, spreadsheets, and word processingAbility to sit for extended periods at a desk and on the phoneAbility to follow established policies, procedures, and departmental guidelinesReliability and punctuality; strong work ethicWillingness to be cross-trained in various clerical and administrative functionsCommunication: Clear verbal and written communication; ability to explain complex processes in understandable termsOrganization: Strong ability to manage files, records, and multiple tasks simultaneouslyAttention to Detail: Meticulous documentation and record-keeping to ensure accuracy and complianceProblem-Solving: Ability to identify issues and coordinate solutions with internal teams and vendorsAdaptability: Willingness to learn new processes, systems, and cross-functional dutiesProfessionalism: Calm demeanor and professional conduct even under pressure or with difficult customersTechnical Proficiency: Comfortable with computer systems, software, and standard office technologyBenefitsFood VouchersInternet BonusMedical InsuranceLife InsuranceDental Insurance

📌 Redemption Agent (Sonora)
🏢 Concord Servicing
📍 Sonora