Job Title:Live Medical Virtual ReceptionistPosition type:Full-timeWork hours:8:20 AM – 5:20 PM Central Daylight Time (40+ hours/week)Work days:Monday to FridaySalary:$5 – $7 per hour depending on experienceJob code:RC-HH&WWorkplace;:RemotePreferred Candidate Location:Philippines or Latin AmericaAbout the Role:The Medical Virtual Receptionist plays a central role in the day-to-day clinical workflow of the practice.This is not a basic scheduling position—this role requires someone who can function as an extension of the provider, ensuring that both administrative and clinical support tasks are executed with precision and urgency.You will be working closely with the physician during virtual patient visits, stepping in immediately after consultations to assist with documentation, orders, and follow-ups.This position is adecuado for someone who understands the full patient journey, from intake to post-visit coordination, and can proactively anticipate next steps.Given the current backlog of ******* charts, the role is also critical in restoring operational efficiency.Your ability to stay organized, prioritize effectively, and maintain high-quality output will directly impact the provider's ability to focus on patient care and maintain work-life balance.Key Responsibilities:1.Chart Management & Medical DocumentationAccurately document patient encounters in the EHR immediately after virtual visitsEnsure completeness of charts, including diagnoses, treatment plans, and provider notesReview and update patient records for accuracy and complianceMaintain strict attention to detail to avoid errors in medical documentation2.Virtual Visit SupportJoin virtual consultations in a support capacityCommunicate directly with the provider after patient interactions to confirm next stepsAssist in entering orders, referrals, and notes in real-time or shortly after the visitAct as a second set of eyes to ensure nothing is missed during patient encounters3.Referral & Care CoordinationProcess imaging and specialist referrals efficientlyCoordinate with external facilities and providers for schedulingTrack referral status and ensure completionFollow up with patients and providers to close the loop on all referrals4.Patient Communication & Follow-UpsConduct lab and imaging results calls with professionalism and empathyHandle prescription refill requests and coordinate with pharmaciesRespond to patient inquiries via phone, email, or messaging platformsEnsure patients clearly understand next steps, instructions, and care plans5.Administrative & Front Desk SupportManage scheduling, rescheduling, and appointment confirmationsHandle inbound and outbound patient communicationsOrganize provider inbox and prioritize urgent messagesSupport daily administrative workflows to keep operations running smoothly6.Backlog Reduction & Workflow EfficiencyActively work on reducing the current backlog of charts ******** pending)Prioritize time-sensitive documentation and follow-upsIdentify inefficiencies and suggest process improvements when possibleMaintain consistency in output without compromising qualityWhat Success Looks Like in This Role:Charts are completed accurately and on time with minimal revisionsReferrals and follow-ups are closed efficiently without delaysPatient communication is handled professionally and empatheticallyAdministrative backlog is significantly reducedThe provider can confidently delegate tasks, knowing they will be completed with qualityExperience & Technical SkillsProven experience as a Medical Virtual Assistant, Medical Receptionist, or similar roleHands-on experience with EHR systems (strongly preferred; or similar acceptable)Familiarity with clinical workflows, including charting, referrals, and patient coordinationExperience using communication and CRM tools such as Slack, Salesforce, Whats App, and SkypeCore CompetenciesExceptional attention to detail – critical for accurate medical documentationStrong organizational and multitasking skills in a fast-paced environmentAbility to prioritize tasks effectively and meet deadlinesHigh level of accountability and reliabilityCommunication SkillsClear and professional verbal and written communicationAbility to confidently interact with both patients and healthcare providersStrong listening skills to accurately capture and relay medical informationPersonal AttributesTrustworthy and capable of handling sensitive patient information (HIPAA compliance)Proactive and solution-oriented mindsetComfortable working independently in a remote setting while staying aligned with the teamWillingness to learn and adaptPreferred QualificationsBilingual skills (depending on patient population needs)Prior experience supporting virtual care or telehealth environmentsBackground in healthcare (e.g., medical assistant, nursing, healthcare VA)Basic requirementsMust be proficient in speaking and writing English very clearlyMust have relevant work experienceBe able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory)Must be available for video meetings with your camera on (when needed)Technical requirementsDevice:Reliable laptop or desktop computer.Internet:High-speed connection (minimum 10 Mbps).
Audio:Noise-canceling headset.Video:Webcam for virtual meetings.Workspace:Quiet, professional environment.Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U. S. healthcare clients.Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.Client-Approved U. S. Holidays: Contractors may take U. S. holidays off according to the client's needs and schedule.Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client.Paid time off is optional and only if offered by the client.Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

📌 Live Medical Virtual Receptionist (Metepec)
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