DescriptionWork From Anywhere in LATAM or PhilippinesWork Schedule: Pacific Time | 8 AM – 4 PM PST overlap required (Monday–Friday)A pioneering virtual psychiatric care company is hiring a Care Coordinator to own patient communication and administrative operations end-to-end as the team scales.The company operates a telemedicine-based platform specializing in medically supervised medication tapering through a clinically grounded hyperbolic deprescribing approach — a model with no direct equivalent in conventional psychiatry.The patient population is sensitive and high-stakes: individuals working toward greater autonomy from long-term psychiatric medications.The team is small, remote, and mission-driven, and this hire will be one of its first ten core employees.A single coordinator has owned the function entirely since the company's early days; this role exists because patient volume is scaling from 350 to ******* active patients, and the function needs a second owner who can run independently within 90 days.Day-to-day, the Care Coordinator manages a high-volume shared patient inbox via Help Scout, triages clinical versus non-clinical messages, responds to non-clinical inquiries same-day, handles appointment scheduling, membership and billing updates via Stripe, pharmacy coordination, records requests, and fax inbox management.Clinical team communication runs through Slack and Notion.Success at 90 days is defined precisely: 100% same-day response rate on non-clinical messages, zero misdirected clinical messages, 90%+ of routine tasks resolved independently, and full platform proficiency across Help Scout, Stripe, Notion, Elation, Spruce, and Huxley.RequirementsMust-Have2+ years of experience in care coordination, medical administration, or a directly related healthcare roleVerified experience managing high-volume patient communications independently — owned the inbox,



not supported itDemonstrated experience working within a behavioral health or mental health environmentDocumented ability to triage clinical versus non-clinical patient situations without supervisionProficiency in Help Scout, Slack, Stripe, and Notion — or verifiable rapid adoption of comparable platforms across a prior roleEnglish proficiency at C1+ (CEFR) — written and verbal, patient-facing standard requiredNice-to-HaveEducational background in psychology, public health, or health sciencesPrior experience in a telehealth or virtual-first care environmentFamiliarity with Elation EHR, Spruce, Huxley, , or HeadwayWorking knowledge of HIPAA and patient privacy requirementsBackground at comparable behavioral health organizations (e.g., Charlie Health, Bicycle Health, Boulder Care, Workit Health, or similar virtual psychiatric or SUD-focused platforms)About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.Our clients have raised over $5 B in aggregate and are backed by companies like Open AI, a16z, and Founders Fund.They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years.Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we're building for:Watch here: BenefitsCompetitive Salary:Based on experience and skillsRemote Work:Fully remote—work from anywhereTeam Incentives:Recognition for maintaining 100% CRM hygiene and on-time reportingGenerous PTO:In accordance with company policyHealth Coverage for PH-based talents:HMO coverage after 3 months for full-time employeesDirect Mentorship:Guidance from international industry expertsLearning & Development:Ongoing access to resources for professional growthGlobal Networking:Connect with professionals worldwideOur Recruitment ProcessApplicationScreeningSkills AssessmentTopgrading InterviewClient InterviewJob OfferClient OnboardingReady to Join Us?

📌 Patient Care Coordinator - Remote (Mérida)
🏢 Pearl
📍 Mérida