DescriptionA LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for Boldr Impact.LET'S START WITH OUR VALUESMeaningful connections start with AUTHENTICITYWe do our best work by being CURIOUSWe grow by remaining DYNAMICOur success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCEAt the heart of great partnerships we'll always find EMPATHYWHAT IS YOUR ROLEThe Tech Support Specialistprovides advanced high-level technical and implementation support to post-sale customers, serving as the ultimate escalation point for complex technical issues.This role partners closely with Project Managers and cross-functional teams to ensure timely, high-quality implementations while resolving inbound technical issues with accuracy, ownership, and a strong customer focus.You will apply working knowledge of SQL, data systems, and web applications to diagnose issues, support integrations, and continuously improve support processes.WHY DO WE WANT YOUWe are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.WHAT WILL YOU DOExecute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met.Provide first- and second-level technical support for post-sale customers via inbound channelsDebug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures.Clearly communicate resolution timelines, status updates,



and next steps to customers with direct leaders and client stakeholdersInvestigate and resolve implementation-related support requestsBuild, maintain and structure technical knowledge bases and SOPs to support the client and also to empower T1/T2 teams to resolve issuesIdentify recurring issues and recommend process or system improvementsCollaborate with internal technical and product teams to resolve escalated issuesSupport testing, validation, and post-implementation stabilizationMaintain high standards of client satisfaction, accuracy, and responsivenessAct as the highest escalation point for complex technical and implementation issues, taking ownership in operations when t1/t2 or project managers required deep technical interventionAnnual cybersecurity refreshersComplete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional developmentRequirementsWHAT WE'LL LIKE ABOUT YOUYOU ARE...A clear, professional, and customer-focused communicatorFriendly, confident, and approachable with clients and teammatesDetail-oriented with strong problem-solving skillsAble to manage multiple priorities in a fast-paced environmentCurious about technology and driven to continuously learnProactive in identifying issues and suggesting improvementsStructured in your thinking, able to balance short-term fixes with long-term improvementsYOU HAVE...Practical working knowledge of SQL or strong experience working with technical systems (writing complex queries, optimization and data troubleshooting)Experience supporting software, data platforms, or web-based applicationsProven experience working with ticket tracking systems like Jira, ZendeskMaintain an open and adaptable schedule.Ability to manage competing priorities and meet deadlines consistentlyStrong understanding of how web applications function and how data flows between systemsExperience working in a client-facing technical support or implementation role (preferred)Comfort working with tools such as Google Sheets or similar data analysis toolsStrong written and verbal communication skills

📌 Technical Support Specialist (Ciudad Apodaca)
🏢 Boldr
📍 Ciudad Apodaca