IndustryHealthcare / HealthtechWork ArrangementRemoteJob TypeFull-timeWork ScheduleStandard business hours within PST schedule (US Pacific Time)Locations:LATAM:Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina), Honduras (Dominican Republic), San Juan (Puerto Rico)About Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU.Our clients have raised over $5 B in aggregate and are backed by companies like Open AI, a16z, and Founders Fund.They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years.Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we're building for:WATCH HEREWhy Work with Us?
At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders.Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.About the CompanyOur client is a fast-growing virtual healthcare organization focused on improving access to care through high-touch, patient-centered experiences.The company operates fully remotely and serves families across the United States through technology-enabled healthcare services.As the organization scales, it is investing heavily in patient operations and concierge-level support to ensure a seamless onboarding and care experience.Role OverviewThe Bilingual Phone Representative (English + Spanish) plays a critical role in the patient onboarding journey by serving as the first point of human contact for prospective patients and families.This role focuses on outbound phone engagement, appointment scheduling, and guiding families through initial onboarding steps with clarity and empathy.As a foundational hire on a newly formed Concierge team,



this role combines execution with process refinement and feedback gathering.The adecuado candidate is confident on the phone, resilient in handling objections, and comfortable explaining billing and insurance details.This is an execution-heavy, patient-facing role suited for someone who thrives in fast-paced, evolving environments.Your ImpactYou will directly influence patient conversion and satisfaction by delivering a professional, empathetic onboarding experience.Your work will help increase appointment bookings, reduce drop-off during onboarding, and ensure families clearly understand next steps, billing, and insurance coverage.You will also surface recurring patient issues and system gaps, contributing to improved workflows, better tooling, and a stronger overall patient experience as the concierge function scales.Core ResponsibilitiesOutbound Patient Engagement – 35%Make outbound phone calls to prospective new patients and familiesConduct follow-ups via email and SMS as neededSchedule initial appointments and confirm next stepsMaintain a professional, empathetic tone during all interactionsPatient Onboarding & Support – 25%Guide families through the full onboarding processAddress questions, objections, or concerns in real timeEnsure completion of post-call tasks such as consent forms and document uploadsBilling & Insurance Communication – 20%Clearly explain billing structures and insurance coverageSet accurate expectations around payments and timelinesHandle sensitive financial and healthcare conversations with confidence and empathyCRM & Workflow Execution – 15%Log all activities, call outcomes,



and follow-ups in the CRMTrack conversion progress and scheduling metricsWork independently to meet call and booking targetsCross-Functional Feedback – 5%Identify recurring patient pain points or technical issuesShare structured feedback with internal teamsFlag bugs or system issues impacting patient experienceMust-Haves (Required)Bilingual fluency in English and Spanish (verbal and conversational)1–3 years of experience in phone-based sales, telemarketing, or outbound calling rolesStrong verbal communication and interpersonal skillsAbility to explain complex information clearly and calmlyComfort handling objections, rejection, and difficult conversationsExperience using CRM or sales toolsHigh level of professionalism, empathy, and accountabilityNice-to-Haves (Preferred)Prior experience in healthcare, medical services, or patient coordinationExperience with telephony or customer support platformsBackground in remote or fast-paced startup environmentsInterest in leadership or helping scale new operational functionsTools ProficiencyMust-Haves (Required)CRM or sales softwareEmail toolsSMS or messaging platformsNice-to-Haves (Preferred)Zendesk or similar customer support toolsTelephony or call management systemsCompetitive Salary:Based on experience and skillsRemote Work:Fully remote—work from anywherePerformance Bonus:Based on data accuracy, reporting timeliness, and overall sales efficiencyTeam Incentives:Recognition for maintaining 100% CRM hygiene and on-time reportingGenerous PTO:In accordance with company policyHealth Coverage for PH-based talents:HMO coverage after 3 months for full-time employeesDirect Mentorship:Guidance from international industry expertsLearning & Development:Ongoing access to resources for professional growthGlobal Networking:Connect with professionals worldwideOur Recruitment ProcessApplicationScreeningSkills AssessmentTop-grading InterviewClient InterviewJob OfferClient OnboardingReady to Join Us?

📌 Bilingual Phone Representative (English + Spanish) (Santa Catarina)
🏢 Pearl
📍 Santa Catarina