Job Title: Cold Email SpecialistPosition Type: Full-Time, RemoteWorking Hours: Adaptable, with client meetings in U. S. time zonesAbout the RoleWe are looking for a Cold Email Specilaist who has experience operating inside agrowing startup environmentand can own everything that happens after a client signs.This is not a project management role.You will be fully accountable for client campaigns, results, satisfaction, and retention.This role requires someone who understands the realities of scaling startups — changing priorities, imperfect systems, fast iteration, and high ownership.You will work closely with the founder, developers, and outreach team to ensure client delivery keeps pace with growth while maintaining strong results and retention.ResponsibilitiesClient Relationship OwnershipAct as the primary point of contact for ***** active clientsLead client check-ins, manage expectations, and handle ongoing requestsAnticipate risks early and proactively prevent churnOwn client satisfaction, retention, and long-term successCampaign Performance & ResultsDiagnose and resolve underperforming cold email campaignsTroubleshoot deliverability issues, list quality problems, and low-converting copyQuality-check campaigns before launch to ensure readiness and performanceContinuously optimize campaigns for measurable outcomesProcesses, Systems & DocumentationBuild and refine delivery documentation as the business scalesCreate practical playbooks that evolve with a growing startupTrack SLAs, client health metrics,



and delivery standardsCross-Functional CollaborationWork closely with the development team on technical and infrastructure issuesCoordinate with the outreach team on execution and optimizationReport directly to the founder on client health, risks, and delivery performanceWhat Makes You a Perfect FitYou have operated in fast-growing startups where roles are fluid and ownership is highYou take responsibility for outcomes without waiting for perfect processesYou communicate directly and confidently with founders and executivesYou are comfortable adapting as the business evolvesYou focus on execution, impact, and resultsRequired Experience & SkillsExperience leading client delivery, operations, or account ownershipwithin a growing startup or early-stage companyBackground in cold email agencies, lead generation, or similar high-velocity environmentsHands-on expertise in cold email strategy, copywriting, deliverability, warm-up, and inbox placementAbility to personally write copy and troubleshoot campaigns when neededTechnical enough to understand APIs, automations, and data flows without relying heavily on engineeringDaily, practical use of AI tools for real operational workStrong problem-solving skills and comfort working in environments where systems are still being builtKey Metrics for Success (KPIs)Client retention and churn reductionCampaign performance and deliverability outcomesClient satisfaction and relationship healthDelivery consistency and SLA adherenceOverall impact on client results as the company scalesInterview ProcessInitial ScreeningInterview with FounderFinal DiscussionOffer & Onboarding#LI-AG1

📌 Cold Email Specialist. (Tlalnepantla de Baz)
🏢 Pavago
📍 Tlalnepantla de Baz