The opportunity
Exciting news We just hit $10 million in annual revenue, and are looking for an experienced Technical Support Specialist to join to help delight our growing customer base and help solve our toughest technical problems, diagnose customer issues, reproduce bugs, and improve our customer experience worldwide. As a member of our second tier support team, you'll also help out other team members and own projects to keep our team working better.
Within three months, you'll:
- Become a Mixmax product expert, able to answer questions about any aspect of our product
- Handle issues escalated from other team members
- Help test new product features
- Reproduce product bugs and work with our engineering team to resolve them
Within six months, you'll:
- Be comfortable handling our toughest technical problems
- Help train teammates and improve their skills
Preferred skills and background
- 3-5 years of experience in technical support, working directly with customers and prospects to solve technical problems
- 1+ years experience as a team lead,



second-tier support team member, or other similar role
- Ability to own technical inquiries related to Mixmax's Salesforce sync, API and webhooks. Comfortable advising new users on appropriate implementation of Mixmax's technical products:
- Comfortable resolving problems involving multiple pieces of software and integrations in complex customer environments.
- Experience triaging technical tickets and bugs before they are sent to our engineering team. Proven record of working closely with product and engineering teams to prioritize customer solutions.:
- Experience creating documentation and materials to help educate customers and internal teams technical aspects of the product.:
- Experience remotely troubleshooting solutions for computer or operating system issues that affect customers' ability to use the product.:
- Experience supporting SaaS tools
- Experience with Salesforce or products that integrate with Salesforce

📌 Technical Support Specialist (Ciudad de México)
🏢 Mixmax
📍 Ciudad de México