Urgent Role - Java Support Engineer (L2/L3 Support) Location - Remote (Mexico) 1 Day per week working from Guadalajara / Mexico City office) Job Description – Experience preferably: 6-10 years • Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
• Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
• Efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• Automate manual processes to improve efficiency.
• Escalate issues to management on both support and development sides, raise problem tickets,



and collaborate with development teams to address issues and drive transformations.
• Possess a solid understanding of technical concepts and be capable of writing code when necessary.
• Create documentation, runbooks, and code snippets to resolve issues and share them with the team.
Key criteria: • Level L2, L3 Application Support experience, preferably in the 6-10 years range.
• Technical Skills: Unix/Linux, any object-oriented programming experience (Java), with a good understanding of databases.
• Proficient in coding and debugging.
• Strong communication skills.

📌 Java Support Engineer/Support) (Xico)
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📍 Xico