This is your opportunity to make a difference in our internal and external customer experiences.- You will own the Customer Experience from order entry to invoice and final delivery, you will be responsible to develop the customer service, CPFR and logistics team. You will operate as a key business & strategic Supply Chain partner to the Mexico cluster.- You will partner with our external customers, sales and marketing teams, 3PLs & S&OP; manager to develop strategies to radical improve customer experience and cost to serve, find productivity and cost opportunities, and streamline internal process.- ABOUT YOU- You have a strong bias for action and know how to balance a sense of urgency with an eye on the long term in a way that enables you to demonstrate a relentless focus on enabling the delivery of business results.- You have strong supply chain expertise focus in delivering the best customer experience.



You are a great team player and team builder; you are a change agent not afraid to challenge the status quo and you are defined by both your authenticity and transparency.- You are skilled at consistently build deep and trusting partnership with sales, finance, customers & SC leaders.Responsibilities:
- Responsible to provide best-in-class service, develop and manage strategic and tactical relationships with customers and their respective account managers to help deliver the long-term Customer Engagement plan.1. Order Management: Administration of sales orders from inception to fulfillment and managing the people, processes and data connected to the order as it moves through its lifecycle.- Track the progress of sales, shipments and deliveries to customers- o Drive the "Order Management Service Level Plan" with our Customers using all reported information and KPIs.-
- o Ensure smooth customer order processing/checking in the system making sure that orders are compliant with order management guidelines.- o Collaborate closely with planning, imports and commercial sa

📌 Customer Service, Cpfr and Logistic Manager (Tláhuac)
🏢 Bacardi
📍 Tláhuac