We’re looking for a seasoned Senior Support Engineerto join our team and support our migration to a new Managed File Transfer (MFT) platform.

Responsibilities
- Set up and configure file transmission solutions using CLEO Harmony and Sterling File Gateway
- Design and implement automation routines for MFT workflows using shell and Perl programming
- Configure Connect:Direct and file agent scripts to enable automated file transfers
- Troubleshoot connectivity issues related to TCP/IP, FTP, and SFTP in collaboration with network, firewall, and system administrators
- Gather transmission requirements from business users and design tailored solutions to meet their needs
- Provide 24x7 support for file transmission processes, including participating in on-call rotations and scheduled maintenance
- Mentor team members, share expertise, and adhere to established engineering methodologies
- Take direction from project leads and step into a lead capacity role when required

Requirements:
- Minimum of 3 years of experience as a Support Engineer




- Proven hands-on experience with CLEO Harmony and Sterling File Gateway in a production environment
- Strong knowledge of file transmission protocols, including SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG
- Experience working with TCP/IP setups, troubleshooting, and managing MFT workflows
- Excellent problem-solving and troubleshooting skills
- Ability to handle multiple tasks and projects under tight deadlines
- Strong interpersonal and documentation skills for effective communication and reporting
- Fluent English skills (written and spoken) at a B2 level or higher

Nice to have
- Experience with IBM Sterling Connect:Direct
- Programming knowledge in C and Java
- Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage
- Understanding of cloud architecture principles

We offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Consta

📌 Senior Support Engineer (México)
🏢 Epam Systems
📍 México