Job Description:
_ Imagine yourself_
- _Owning your ambition and fueling your career growth._
- _Thriving in a supportive team environment that inspires you to strive for excellence._
- _Joining a company with a proven track record of success and an exciting future._

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a integral scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

About the role

Reporting to the Customer Service Coordinator, the Customer Service Executive is responsible for delivering timely, accurate, and professional support to internal and external customers. This role plays a key part in order management, customer communication, and coordination with internal teams to ensure a smooth order-to-delivery process. This position is part of the Inside Sales / Commercial team, located in Naucalpan, Estado de México,



and will be hybrid,4 days onsite / 1 day remote. Working hours: 7:00 a.m. - 4:00 p.m.; 8:00 a.m. - 5:00 p.m.; 9:00 a.m. - 6:00 p.m. Target start date: Second week of February.

In this role, a typical day will look like
- Handling inbound calls from internal and external customers.
- Entering and managing customer orders through the company’s ERP system.
- Reviewing, validating, and releasing held orders as required.
- Responding to customer inquiries related to pricing, product availability, shipping, and order status.
- Supporting customers in identifying product needs and providing basic product information.
- Maintaining accurate customer records, including billing, shipping, and contact information.
- Logging customer feedback and collaborating with internal teams to improve service quality.
- Identifying and proposing opportunistic upselling opportunities when appropriate.

The essential requirements of

📌 Customer Service Executive (Naucalpan de Juárez)
🏢 Hach
📍 Naucalpan de Juárez