WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times.
Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.
WHERE YOU’LL FIT WITHIN THE TEAM
You’ll be part of our Collaboration Engineering team, working closely with IT, security, and business stakeholders to support and enhance Bain’s collaboration platforms.
WHAT YOU’LL DO
As a System Administrator, Collaboration Engineering, you’ll help drive smooth and secure collaboration across Bain’s general teams. You’ll provide second




- and third-level support for our collaboration platforms, troubleshoot complex issues, and partner with internal teams and external vendors to improve system stability and the overall user experience.
Your day-to-day will include monitoring tickets, analyzing support trends, conducting regular audits, and maintaining clear documentation for best practices. You’ll also assist in implementing system updates, patches, and performance enhancements, using automation where possible to increase efficiency.
This role is a great fit for someone who enjoys solving problems, improving operational processes, and working cross-functionally to make collaboration tools better for everyone at Bain.
Customer Support (40%)
- Monitor and triage escalated Collaboration Engineering requests via the Help Desk ticketing system
- Resolve issues directly or escalate as needed to the appropriate teams
- Maintain and update knowledge base articles to support global

📌 IT Support (Ciudad de México)
🏢 Bain
📍 Ciudad de México