Summary:
Position Summary
Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

About the Role:
Position Summary

Integral member of the Medical Information team who leverages therapeutic and product knowledge of Novartis products to optimize internal and external customer communications. This position offers an opportunity to work on cross-functional teams to support Novartis products.

Responsibilities:
- Create and deliver timely responses to unsolicited medical information inquiries from HCPs in a multi-media environment and record interaction information according to Novartis and regulatory guidelines.
- Create and review Medical Response Documents (MRDs) for product portfolio.
- Collaborate with cross-functional teams including integral MI colleagues and Medical Strategy Teams (MSTs) to define strategies and execute tactics.




- Develop and provide therapeutic area and product training to internal customers and partners (e.g., Medical Information, Compliance, Customer Interaction Center [CIC]).
- Support in development and implementation processes for internal departments as they relate to daily MI activities.
- Participate in projects to optimize Medical Information services.
- Monitor, collect, and analyze metrics for MI activities. Develop reports, identify actionable insights, and present findings within MI and to its partners.
- Assist in internal audit and external inspection preparedness ensuring compliance with all legal, regulatory, and Novartis guidelines.
- Identify and champion best practices in MI.

Competencies
- Communicates Effectively
- Manages Complexity
- Balances Stakeholders
- Action Orientation [Takes initiative]
- Optimizes Work Processes
- Drives Results
- Collaborates
- Decision Making [Making the right call]
- Demonstra

📌 Medical Information Agent (Baja California Sur)
🏢 Novartis
📍 Baja California Sur