GENERAL(Describe the overall duties and responsibilities of the job):
Avoid any disruption at the customer's plant, monitor errors, communicate any machinery issue an escalate issues that can cause a risk with our customers.

ESSENTIAL DUTIES AND RESPONSABILITIES(Duties required for successful job performance):
Establish and maintain positive communication with external and internal costumers. Monitor the activities of our clients daily through the systems used by each of them.
- Daily monitor of customers systems (Covisint, FCA portal, Honda, GM, and others)
- Run release error report in order to assure accurate customer orders are in the SAP system.
- Make contracts (SSA’s, SO’s, Proto SO’s) in the SAP system to assure release information in loaded into the system.
- Run Delivery Orders (DO’S) in order to meet customer needs for shipments.
- Close tasks in campfire and follow up until price is entered in the orders.
- Daily monitor of customers systems. Maintain and dispute what corresponds to MP&L; department.
- Monitor customers score card and take an action if need it.




- Manage and handle expedites shipments if customer needs it and make sure of PF codes are correct.
- Escalate issues with supervisor and/or with manager before the customer might be impacted.
- Teamwork with other departments in the plant in order to meet customer needs.
- Complies with ISO 14001 according to FSA-346 Matrix of Roles Responsibility and Authority.
- Assist and participate in mandatory training sessions.
- Realize each function within the internal work guidelines and regulations, Code of conduct, follow Security rules and guidelines, comply with having a cleanliness and Hygiene general environment and follow other policies and procedures.
- Participate actively in continuous improvement tasks according to established plans.
- Participate in simulated emergency drills as part of the evacuation brigade and lead staff personnel.
- Not limited to other functions assigned by immediate su

📌 Customer Service Representative (Torreón)
🏢 Cooper Standard
📍 Torreón