GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.

The Director, Latin America Servicing Center (LAO SC) leads a multi‑country portfolio of operations spanning Collections, Consumer Servicing, Acquisitions, Back Office, Training & Quality, and MIS/Reporting. In this role you will oversee service delivery performed through 400+ vendor‑based personnel and GMF employees, ensuring customer experience, operational performance, digital enablement, and cost‑to‑serve improvements.

This influences cross‑functional strategy in partnership with Technology, Risk & Compliance, Finance, Consumer Risk, Fraud Risk, Legal, Process Excellence, and Country leadership.




- Set and executethe multi‑country servicing strategy (12-24 months), aligning with LATAM growth, customer expectations, and cost‑efficiency targets.
- Ownservice performance across Collections (0-90 days), Customer Service, Acquisitions, and Back Office, delivering SLA, NPS/CSAT, delinquency, cure rate, productivity, and digital‑containment goals.
- Govern and optimizevendor performance for 400+ outsourced FTEs, ensuring capacity planning, staffing models, quality, risk controls, and contract adherence.
- Standardizepolicies, processes, and KPI frameworks across markets.
- Steercross‑functional integration with Technology (platform modernization), Risk/Compliance (controls & exam readiness), Finance (budget & ROI), and Country GMs (market nuances).
- Optimizecost‑to‑serve through process redesign, automation, analytics, and digital customer‑service strategies.
- De‑riskoperations by strengthening

📌 Latin America Servicing Center Director (Monterrey)
🏢 Gm Financial
📍 Monterrey