Report directly to the Sr Customer Quality Manager
Ensure customer warranty claim submissions are processed expeditiously within T&L;
Support mutual agreement regarding claims credited by T&L; based on verification by T&L; Technical Staff
Manage claim status through T&L; data tracking systems and customer business portals
Capture customer-specific warranty claims weekly in the Littelfuse database (Aras, RMA App, CoPQ App)
Direct customers to send warranty claim units to the originating facility (Muzquiz, Matehuala, Piedras Negras) for evaluation
Secure analysis results from originating facilities and process claims as approve, deny, or scrap in Littelfuse and customer systems
Monitor open warranty claims weekly through closure and prevent auto-debit cases
Requirements
Engineering Degree in Electronics, Electric or Industrial
2+ years of experience in Quality, Engineering or Project Management
Demonstrated ability to influence others with data
Proven track record of partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations)
PC skills,



including Microsoft Office Suite with emphasis on Excel, PowerPoint, and Power BI
Excellent English written and verbal communication skills
Core Competencies
Demonstrates expertise in managing warranty claims and collaborating with multi-disciplinary teams, leveraging data analysis to influence decision-making.
Proficient in utilizing tracking systems and databases to ensure efficient processing of customer warranty claims.
Highest-signal resume keywords
Engineering Degree
Warranty Claim Management
Data Analysis
Microsoft Excel
Customer Communication
Hard Skills
Warranty Claim Processing
Data Tracking Systems
Quality Management
Project Management
Technical Analysis
Soft Skills
Influencing Others
Collaboration
Communication
Industry Keywords
Electronics Engineering
Quality Assurance
Customer Service
Multi-Disciplinary Teams
Warranty Claims
Tools & Technologies
Littelfuse Database
Aras
RMA App
CoPQ App
Microsoft Office Suite
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📌 Warranty Engineer (Piedras Negras)
🏢 Jobtailor
📍 Piedras Negras