Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign complaint cases an appropriate category for downstream complaint-handling assignment
Assign non-complaint feedback cases an appropriate category for trending and reporting
Reassess inquiry records when new information is received
Perform other complaint handling responsibilities as required
Complete all aspects of the complaint determination process under the guidance of the Team Lead, Complaint Determination
Follow established global regulations and complaint-determination processes
Requirements
English language proficiency is mandatory
Ability to handle team interpersonal conflicts and find an acceptable resolution
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
Ability to organize and judge priorities
Strong attention to detail
Ability to work in a team environment
Demonstrated knowledge of Microsoft Office
Effective written and verbal communication skills




Ability to generate and maintain accurate records
Work experience in a technical and/or quality/compliance discipline/regulated industry, with data management, record keeping, and technical aptitude
Core Competencies
Demonstrates expertise in complaint determination processes within regulated industries, ensuring compliance with integral regulations while maintaining accurate records and effective communication. Proficient in organizing and prioritizing tasks to support team objectives and resolve conflicts.
Highest-signal resume keywords
Complaint Determination Process
Record Keeping
Microsoft Office
Attention to Detail
Team Collaboration
Soft Skills
Effective Communication
Conflict Resolution
Organizational Skills
Prioritization
Attention to Detail
Industry Keywords
Medical Device Complaint
Quality Compliance
Regulated Industry
Data Management
Inquiry Record
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📌 Medical Device Complaint Analyst (Jalisco)
🏢 Jobtailor
📍 Jalisco