Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
- Own the technical implementation and optimization of high-impact client projects, customizing

solutions to meet unique business requirements
- Serve as the primary technical contact for advanced issues related to software, product data feeds,

API integrations, and FTP
- Provide expert-level platform training and consultation to client stakeholders
- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and

technical challenges are addressed
- Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill

development
- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement

practices
- Develop technical enablement resources (e.g., webinars, videos, documentation) to support

onboarding and education at scale
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders




- Represent the voice of the client in product feedback loops, collaborating with Product Management

on feature evolution
- Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Qualifications:
Minimum Qualifications
- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or

solution engineering for enterprise-level clients
- Fluent in both written and spoken English
- Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
- Advanced expertise in REST and SOAP API integrations and troubleshooting
- Strong working knowledge of Excel and HTML
- Demonstrated ability to manage multiple complex client projects simultaneously
- Excellent problem-solving, time management, and prioritization skills
- Strong communication and presentation skills for technical and non-technical audiences
- Proven ability to document processes and create techni

📌 Tech Support L Customer Success (Obispado)
🏢 Codifin
📍 Obispado