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Parts Authority - Chihuahua, Mexico

Customer Service Representative

The schedules are currently rotating: (5 days of work, and 2 days off) to be determined:
6:00 am - 3:30 pm
7:00 am - 4:30 pm
8:00 am - 5.30 pm

Responsibilities:
The basic function of the Customer Service Representative is to manage the customer orders from receipt to completion, ensuring customer satisfaction. The Customer Service Representative will communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently. Current procedures for the position include order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.
- Communicate with manufacturers to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
- Acquire return authorizations and obtain credit memos from manufacturers.
- Provide documents internally for all shipments.
- Process shipping claims.




- Send replacement requests and return authorizations to manufacturers in a timely manner.
- Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
- Provide support to customer service to resolve any order issue that arises.
- Maintain and promote workplace safety

Qualifications:
- Bilingual (Fluent English)
- Great Communication Skills, Empathetic Listening
- 1-2 years customer service or related experience required
- Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)
- Punctual and consistent attendance
- Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments
- Able to read and follow instructions and take directions from others
- Ability to work independently as well as with a team
- Effectively prioritizes work and possesses time management skills
- Ability to use logic and sound jud

📌 Customer Care Representative (Fraccionamiento Las Lunas)
🏢 Parts Authority
📍 Fraccionamiento Las Lunas