The Change Manager is aligned to the Global Change Management organization, which oversees and governs the Change Management Process. He/she will assist Change Coordinators when needed, and provide governance approval of Changes to ensure they meet global process requirements.

Responsibilities:
- Ensure quality and timely review of change records within global Service Center model in accordance with established policies and standards under direct supervision.
- Identify and report changes for global change calendar (TPIS) and other schedules of changes.

Qualifications:
- 2+ years of experience in a Technology Infrastructure role
- Deductive Reasoning
- Proactive, ability to use own initiative and take lead to devise creative solutions
- Should demonstrate a commitment to quality and attention to detail
- Strong problem-solving skills and analytical approach
- Strong communication, both written and verbal
- Customer service skills
- Basic Microsoft Work, PowerPoint and Excel working skills
- Advanced proficiency in English language

Education:




- Bachelor’s/University degree or equivalent experience
- ITIL Certification

The Change Manager is aligned to the Global Change Management organization, which oversees and governs the Change Management Process. He/she will assist Change Coordinators when needed, and provide governance approval of Changes to ensure they meet global process requirements.

Desirable professional experience of two years in:
Ensure quality and timely review of change records within global Service Center model in accordance with established policies and standards under direct supervision.

Identify and report relevant changes for general change calendar and other schedules of changes.

Basic Knowledge of ITIL Service Assurance Processes

Knowledge of technological infrastructure area - Desirable

Knowledge of incident management processes, configuration management, problem management, and service assurance - Desirable

Knowledge in changes in devel

📌 IT Change Management Analyst (Ciudad de México)
🏢 Citi
📍 Ciudad de México