At _Arrow_, we're currently looking for a Customer Support Associate for our Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers.

What You'll Be Doing
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up accounts and maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What You'll Need
- Typically requires a degree and 1- 4 years of experience.
- Industry experience is preferred in a similar field.
- Intermediate to advanced knowledge of Microsoft Excel is a must.
- Ability to communicate fluently in English.

What's In It For You





At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 10 vacation days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Prescription Eyeglasses benefit
- Food & Restaurant Vouchers
- Growth Opportunities
- And more

Tipo de puesto: Tiempo completo

Salario: $16,000.00 - $19,000.00 al mes

Incentivos:
- Estacionamiento de la empresa
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones superiores a las de ley
- Vales de despensa
- Vales de restaurante

Tipo de jornada:
- Turno de 8 horas

Puede trasladarse/mudarse:
- 45610, Tlaquepaque, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenza

📌 Back Office Customer Support (San Pedro Tlaquepaque)
🏢 Arrow Electronics
📍 San Pedro Tlaquepaque