Responsibilities:
- Analyze technical trends and recommend product and documentation enhancements.
- Actively contribute to our online community and knowledge database for up-to-date customer information and solutions. This is a general team, so this role will be interacting closely with Support offices in the US, Mexico, Europe, Australia, Singapore and Japan, as well as with customers around the world.
- Working for Brightcove will give you a unique opportunity to join a fast growing company and play an integral role building products and online services that promise to transform the media industry and change the way people all over the world watch video.

Qualifications/Experience
- 1-2+ years work experience in a customer focused position.
- Fluency in written and spoken English is required.
- Exposure to online technical problem solving and triage.
- Proven ability to work with the team to quickly and calmly resolve technical issues.
- Understanding of internet technologies including browsers, networking, firewalls & proxy servers.
- Required to be flexible,



detail oriented and organized with the ability to multi-task.
- Working knowledge of web-based technologies, including HTML, XML, FTP, JavaScript, and CSS.
- Familiarity and working knowledge with online video and rich media.
- Working knowledge of Internet Networking processes

About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We're hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world's most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thriv

📌 Technical Support Engineer (Guadalajara)
🏢 Brightcove
📍 Guadalajara