Must Have Strong English

Pay: MX$15,000.00 - 18,000

Full-Time: Role MST Time

Job description:
Patient Services Representative

Salary: MX$15,000
Schedule: Monday - Friday, 8 AM - 5 PM PDT

About the Role

We are seeking a Patient Services Representative to join our remote medical practice team. This role is primarily focused on patient care and phone-based support, ensuring every patient has a seamless experience from their first call to ongoing follow-up care.

In addition to patient support, you will assist with marketing initiatives and provide occasional administrative support directly to doctors. This is a dynamic position for someone passionate about healthcare, organization, and patient engagement.

Key ResponsibilitiesPatient Communication & Support
- Serve as the first point of contact for all inbound calls and patient inquiries.
- Guide patients through scheduling, insurance questions, and treatment information.
- Confidently pitch or recommend relevant services to support patient needs.




- Convert phone inquiries and opt-in leads into booked consultations using DoctorBoss and Go High Level CRM systems.
- Follow up with past patients and leads to encourage continued care and future appointments.
- Maintain accurate patient records and scheduling within DrChrono EHR.

Patient Onboarding & Care Coordination
- Ensure all required forms, records, and preparations are completed before consultations.
- Coordinate labs, imaging, and follow-up appointments for patients.
- Track and collect Patient Reported Outcome Measures (PROMs) to support ongoing care.
- Maintain EHR as the central calendar for appointments and provider availability.

Marketing & Growth Support (Approx. 10 hrs/week)

Social Media Management (8 hrs/week)
- Create and schedule daily posts across YouTube Shorts, Instagram Reels, and Facebook.
- Use Buffer to manage scheduling and optimize content for engagement and SEO.
- Repurpose video content into engaging educational materials for patients a

📌 Patient Services Representative (México)
🏢 Tele-Help
📍 México