At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers integral commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.

Job Title:
Real Estate & Customer Experience Coordinator

Company:
Prologis

Key responsibilities include:
- Support a team of Property Managers (Real Estate & Customer Experience (RECX) Manager), and Maintenance Technician by providing operational and communications support to enable them to dedicate more time to meeting their customers’ needs.
- Work closely with Leasing, Construction, Customer Account Representative, Essentials, Solar, Energy, and other various internal teams.




- Assist RECX Managers with customer repair requests and coordinate with Maintenance Technician and vendors as necessary. Monitor tickets through our online portal and update accordingly.
- Work closely with the Customer Account team on customer payment collections; update various Accounts Receivable reporting databases as required.
- Process vendor and customer payments on our various Accounts Payable platforms. Review and complete coding prior to RECX Managers approval as required.
- Prepare various customer related paperwork for distribution including but not limited to contact lists, annual payment schedules, and annual reconciliations.
- Distribute work notification memo’s to customers.
- Assist with vendor contract preparation via DocuSign and manage the completed documents.
- Receive, direct and follow-up on incoming phone calls.
- Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes

📌 Real Estate (Monterrey)
🏢 Prologis
📍 Monterrey