Job Summary/Overview:
The Production Planning and Customer Services Manager is responsible for overseeing the production planning and the execution of production schedules, ensuring exceptional customer service, and fostering collaboration between the operations and commercial teams. This role involves strategic planning, problem-solving, and leading cross-functional initiatives to meet business objectives. The position leads the communication and strategic coordination between the operations and commercial teams to meet production targets and provides accurate information commercial teams about the expected production shipments to customers.

Essential Duties and Responsibilities:
- Develop, manage, and optimize production planning schedules to meet customer demands and market forecasts.
- Monitor production planning processes and implement adjustments as needed to optimize the plant efficiency and meet on-time delivery requirements.
- Ensure the effective utilization of production resources, minimizing downtime and waste.




- Coordinate with production teams to address any issues or disruptions and implement corrective and preventive actions.
- Lead the plant customer service team in providing proactive communication to commercial leaders about production schedule changes, resolution of production schedule issues and resolving customer issues promptly.
- Establish and maintain strong relationships with key internal & external customers, ensuring their needs are met and exceeded.
- Oversee the communication of order status, delivery schedules, and any changes to commercial team leaders.
- Implement customer feedback processes to continuously improve service quality.
- Act as a bridge between the operations and commercial teams, ensuring seamless communication and collaboration.
- Participate in regular meetings with the commercial team to stay informed of market trends and prioritize customer requirements.
- Provide insights and recommendations to the commercial team

📌 Manager, Production Planning and Customer Service (Ciudad Apodaca)
🏢 Columbus McKinnon
📍 Ciudad Apodaca