We are looking for a Head of Content Operations to own and scale customer-facing content as a reliable operational system, not just a creative function, with clear standards, fast execution, and real accountability.

Your mission is simple and ambitious:
Make sure every customer always has the right content, live at the right time, done right the first time.

You’ll sit at the intersection of creative, operations, and customer experience, shaping how visual content actually runs at scale.

This role is responsible for ensuring that all client content is accurate, up to date, approved, published, and verified, while balancing speed, quality, and innovation. The position sits at the intersection of creative, operations, and client delivery and plays a critical role in how our customers experience our visual platforms.

Key ResponsibilitiesContent Operations Ownership
- Own the end-to-end lifecycle of customer content: intake, approval, publication, verification, and ongoing updates.
- Ensure content accuracy, freshness, and consistency across all active customers.




- Define and enforce content SLAs, including turnaround times and approval workflows.
- Maintain visibility into content status across customers (current, pending, overdue).
- Establish and manage content QA standards (branding, copy accuracy, resolution, localization).

Cross-Functional Coordination
- Act as the primary content liaison between Sales, Operations, Support, and Engineering/CMS teams.
- Coordinate content readiness for new client onboardings and go-live timelines.
- Translate business and operational requirements into content-ready deliverables.
- Lead recurring content operations syncs to align priorities and unblock work.

Client-Facing Content Leadership
- Lead content onboarding discussions with new customers.
- Participate in client reviews or check-ins as the content authority.
- Provide clear guidance on feasibility, tradeoffs, and timelines for content requests.

Content Strategy & Stan

📌 Head of Content Operations, Digital Multimedia (Estado de México)
🏢 Hivision Led
📍 Estado de México