We're building something that matters.

MSJ Integral is on a mission to become the world's leading ethical surrogacy organisation — combining lived experience, rigorous support, and accountable legal structures across multiple countries. Our Mexico City operation is already award-winning, and we're looking for an exceptional senior operational leader to take it to the next level.At MSJ, every surrogate, intended parent, and egg donor is a valued member of our community. Our team delivers exceptional clinical care alongside a dedicated obstetrician, and our surrogates give birth at one of the most prestigious hospitals in Mexico City. We exist for one purpose: to create an inclusive, compassionate pathway to parenthood.

The role

This is a senior and hands-on position sitting on our Senior Leadership Team, with real potential to grow across wider territories as the business scales. You'll be the operational backbone of our Mexico City office — the person our team, our partners,



and our members rely on when it matters most.You'll bring a good understanding of Mexican workplace culture, employment law, and operational best practices, and you'll lead with the confidence and judgment that a complex, emotionally sensitive environment demands.

What you'll be doing

Providing senior operational leadership supporting case management, clinical coordination, logistics, and member services.Leading, developing, and inspiring a multidisciplinary team of coordinators, concierges, and support team.Serving as the primary escalation point for sensitive cases involving surrogates and intended parents.Building and maintaining strong relationships with fertility clinics, legal professionals, and partner agencies.Overseeing a 7-day operation — including scheduling, on-call coverage, and a fair rota system.Partnering with the CEO Office on our upcoming office relocation.Ensuring full compliance with Mexican reproductive, employment, and workplace law.Acting as a cultural and linguistic br

📌 Head of Global Operations Mexico City (Miguel Hidalgo)
🏢 My Surrogacy Journey
📍 Miguel Hidalgo