Redial BPO in Mexicali, Baja California (On site) is seeking an IT Help Desk Tier 2 specialist to provide advanced technical support and ensure continuity of IT operations.
You will resolve complex hardware, software, and network issues, document incidents, mentor Tier 1 staff, and ensure compliance with PCI-DSS and ISO 27001 standards while maintaining security policies.
This full-time role requires a bachelor’s degree and 3+ years experience, with shifts Monday through Sunday, 40 hours per week.
📌 Senior IT Help Desk Specialist (Mexicali)
🏢 Redial Bpo
📍 Mexicali
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