The Application Support Engineer (L2/L3) provides functional and technical support for a centralized international billing platform built on .NET, React, AWS, and microservices architecture. The role is responsible for incident management, service request fulfillment, operational support, troubleshooting, and problem analysis to help ensure platform stability and business continuity as the solution expands across multiple countries.
ey Responsibilities
Provide Level 2 and Level 3 support for the international billing platform.
Analyze, troubleshoot, and resolve application incidents and service requests within agreed service levels.
Monitor application performance, transaction processing, and operational health.
Investigate functional, data, integration, and system-related issues affecting business operations.
Perform root cause analysis and support the implementation of corrective and preventive actions.
Execute application configurations and support operational maintenance activities.
Identify and coordinate resolution of issues related to third-party or upstream systems,



including accounting data discrepancies and integration failures.
Escalate complex technical issues when required and collaborate with development teams on permanent fixes.
Support production releases, deployment validations, and post-release stabilization activities.
Create and maintain support documentation, knowledge articles, and standard operating procedures.
Participate in problem management and continuous improvement initiatives to reduce incident recurrence.
Support business-critical processing cycles, including month-end billing activities and increasing transaction volumes as additional countries are onboarded.
Key Activities
Monitor alerts, logs, interfaces, and application dashboards.
Manage incidents and service requests from diagnosis through resolution.
Analyze application logs, API transactions, and system behavior to identify issues.
Validate configurations, business rules, and d

📌 App Support Engineer Web-based Pr (Aguascalientes)
🏢 SOFTTEK
📍 Aguascalientes