Intugo, in partnership with a foreign company specializing in healthcare revenue

cycle management and technology-enabled healthcare services, is looking for

Contact Center Specialists to join its operations team in Guadalajara.

This position serves as a first point of contact for patients and healthcare consumers.

The role focuses on providing professional and courteous support through inbound

and outbound calls, assisting with appointment management, registration,

information requests, and issue resolution while maintaining a positive patient

experience and following healthcare privacy standards.

Key Responsibilities

Answer high-volume inbound calls from patients, providers, and healthcare

consumers in a professional and courteous manner.

Schedule, reschedule, and cancel patient appointments across Baylor Scott &

White Health facilities and clinics.

Provide accurate information regarding healthcare services, providers,





locations, and procedures.

Verify patient demographics, insurance information, and registration details.
Resolve customer concerns and inquiries while maintaining a high level of

patient satisfaction.

Document all interactions accurately in electronic health record (EHR) and

customer service systems.

Collaborate with clinics, providers, and support departments to address

patient needs and service issues.

Follow established call center procedures, workflows, and service standards.

Compensation

Gross monthly salary: $19,500 MXN
Food stamps: $1000 MXN per month
30 days of Christmas bonus
Private Medical Insurance
All other statutory benefits: vacations, IMSS...
This is a full-time and on-site position

📌 Contact Center Specialist (Zapopan)
🏢 Intugo
📍 Zapopan