Performance Associate Analyst
Type of position : Full-Time Employment

Work Mode : Hybrid

Job Title : Performance Associate Analyst

Location of the position : Monterrey, Actual León, Mexico

Job Description

Produce and distribute monthly evaluations of Service Provider service level performance

Support Monthly Governance meetings with Service Owners, vendor management team and Service Providers, taking and disseminating meeting minutes

Support client Vendor Performance Manager with analyses of vendor Service Level Requirements (SLRs/SLAs) and evaluation of historical trending

Archive and maintain historical records for monthly performance governance and reviews

Maintain Standards and Templates

Support client Vendor Performance Manager with efforts to improve Service Providers' performance and service delivery processes

Initiate service credit process for breached SLRs/SLAs

Support development and maintenance of performance dashboards and reports

Prepare and deliver analyses and reports to meet the needs of client

Maintain relevant contract performance management data in the governance tool and/or library, as appropriate





Participate in various managed contract operational and governance meetings

Coordinates with relevant business areas (e.g. Procurement, Legal, IT, etc.) for governance-related matters

Support executive summary reporting

Risk and Issue reporting

Requirements & Skills

Customer service attitude

Business insight

Information analysis

Results-driven approach

Emphasized teamwork

Dedication to continuous learning

Research skills

Database management

Project management

Time management.

Advanced proficiency in English

Advanced proficiency in Microsoft Excel

Desirable knowledge in Service Now

Numerical Analysis

Customer Services

Informatics

PowerBI

Auditory Processing

Reporting & Analysis

Desired areas of interest
Electronic Engineering, Business, Engineering, Administration, Engineering in Technologies, Programming, Internal Auditing, Logistics, Database Administration, Data Processing, Process Engineering, Industrial Engineering, Continuous Improvement, Auditing, Computer Science.

Education Level
Recent Graduate

#J-18808-Ljbffr

📌 Performance Management Associate Analyst (Ejido de la Finca)
🏢 Avasant
📍 Ejido de la Finca