Company Introduction
WorldStrides is the integral leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Job Description:
This is a support role on the Higher Ed team where we work closely with internal teammates to complete admin tasks. While we have standard tasks and standard processes, every trip is different, and each day is different. We can be building itineraries, creating registration sites, creating resources for our travelers in case of emergency, or any random task to support.
Responsibilities:




The PSS will work closely with a team of Account Managers and Sales team members to support their responsibilities that include, but are not limited to:
Provide excellent customer service to all program participants, clients, and internal teammates
Assist with creating and maintaining online registration platforms
Complete operational updates within GIS and other systems
Organize and manage individual travel requests
Assist in the collection of outstanding individual payments from program participants
Develop template itineraries for various destinations including building out our online “app” itineraries
Prepare all program related final documentation for distribution to travelers
Create orientation and marketing materials for clients
Disseminate travel related information to participants via email and phone
Manage data from different registration portals and platforms
Complete other general administrative tasks including, but not limited to phone

📌 Program Support Specialist (Mérida)
🏢 Worldstrides
📍 Mérida