National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description
The Loss Drafts Senior Associate is responsible for facilitating achievement of service level agreements by mentoring peers, reviewing, verifying and processing complex insurance-related documentation and updating system of record as required.

Key Responsibilities
• Develop and enhance insurance operations skills and knowledge by participating in cross-training and taking personal initiative for learning additional procedures to support multiple workflows and assist with complex, critical and time-sensitive processes
• Optimize individual performance and development by setting work-related goals, tracking personal achievements,



soliciting feedback and collaborating with management to report on success and identify actionable improvement strategies
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
• Perform data entry to keep logs, records and files up-to-date and readily accessible
• Process multiple insurance-related documentation queues by reviewing and verifying complex data, resolving exceptions and updating clients’ systems of record to ensure accuracy and completeness of database information
• Facilitate success of insurance operations team by resolving basic escalated issues and guiding peers on best practices to increase effectiveness and efficiency of processing functions
• Deliver on service level agreements by completing high volume of data entry and processing multiple

📌 Loss Drafts Senior Associate (Tijuana)
🏢 Allstate
📍 Tijuana