We're a remote travel team looking for a Customer Representative – Travel to support our clients with their travel needs from first inquiry through final booking and beyond.

You'll be a key point of contact for customers — answering questions, managing bookings, resolving issues, and delivering a consistently professional and helpful experience. This is a fully remote position with adaptable scheduling and full training provided from day one. No prior travel industry experience required.

Key Responsibilities
- Respond to client inquiries via phone, email, and online platforms with knowledgeable, professional service
- Manage bookings for flights, hotels, tours, and transportation accurately and efficiently
- Offer personalized travel recommendations based on each client's preferences and needs
- Address customer concerns and complaints promptly with a solutions-focused approach
- Process booking documentation and maintain accurate client records
- Build and maintain long-term client relationships to support satisfaction and retention




- Stay current on travel trends, industry updates, and supplier offerings to better serve clients

What We're Looking For
- Customer-first mindset with strong communication skills
- Experience in customer support, hospitality, or tourism preferred
- Reliable, organized, and capable of multitasking
- Comfortable navigating online systems and digital booking tools
- Genuine commitment to delivering excellent client service
- Must be authorized to work in the US, UK, Australia, LATAM, or Spain

Technical Requirements
- Laptop or desktop computer
- Reliable broadband internet connection
- Smartphone for communication and updates

What We Offer
- Work-from-home flexibility
- Flexible hours
- Training and mentorship
- Growth opportunities within a growing travel company
- Access to industry discounts and travel benefits
- Positive and team-oriented culture

📌 Customer Representative – Travel (Mexicali)
🏢 Consultwithtray
📍 Mexicali