Description
We are building a smarter, safer and more sustainable world. That’s the power of Connected. That’s the power of Honeywell. Our company invents and manufactures technologies that address some of the most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve buildings, factories, utilities and aircraft and that enable a safer, more comfortable and more productive world. Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.

Responsibilities
- Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+, Digital Sustenance and Connected Services Offering).
- Manage customer expectations and satisfaction to ensure 100% retention.
- Establish MOS for key customer accounts (Periodic meetings, WP, PSR)
- Create/Track SIOP for Digital Sustenance, BGP+ and Connected Services.




- Customer advocate and HCI Escalation focal point for any issues during Support Contract duration.
- Deliver Revenue, Billing, collection & CSI as per forecast.
- Maintain RAIL for key customers and own the RAIL. Coordinate with various Honeywell teams like GTAC, Engineering, Product Managers, LSS, GES, etc for driving all actions to closure.
- Actively support Sales team to build a strong and quality opportunity pipeline for significant business growth.
- Own the delivery of Connected Services Offering including Kick Off Meeting, Periodic Customer Reviews, Planned Upgrades, etc.
- Own the NPS (Net Promoter Score) for AMS & deploy actions to improve the score.
- Work closely with GTAC (General Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time.
- Drive SIOP, EAC & CO management, Revenue forecast & margin improvement
- Regular interaction & progress reporting with drive weekly project review

📌 Sr Adv Proj Mgmt Specialist (México)
🏢 Honeywell
📍 México