We have an exciting opportunity for a team lead in reinsurance operations supporting Business Services (Treaty & Facultative), Claims Operations and Technical Accounting

About the Role

This team lead position will have the opportunity to help develop a North America team to support the Canada Market Unit (MU) level reinsurance operations.

Focusing on key operational metrics, you will drive performance and excellence, stakeholder engagement, and team development while ensuring strong governance, data quality, and service delivery.

Key responsibilities include:

Manage capacity planning, resource allocation, and workload balancing.
Build strong partnerships with underwriting, finance, and claims stakeholders.
Identify and drive opportunities for digitization, automation, and process simplification.
Support the rollout and stabilization of new services and delivery models in North America.
Act as the escalation point for complex operational issues.
Foster a culture of accountability, inclusion, and continuous improvement.
Develop talent through coaching, performance management,



and succession planning.
Maintain a strong control environment and audit ready operations, embedding sustainable remediation actions where required.

This role requires leadership ability to both drive continuous improvement through data, analytics, and performance insights and collaborate with regional and general partners to align operating models and best practices.

In this role you will also need strategic thinking abilities to translate objectives into effective operational execution and lead through change and transformation initiatives.

About the Team

This team will sit within the Business Operations North America department in the Property & Casualty (P&C;) Reinsurance division.

You’ll be joining a collaborative, high-ownership team that values strong partnerships, clear accountability, and a continuous-improvement mindset. We work end-to-end across functions and locations, bringin

📌 Team Lead, Reinsurance Operations (Ciudad de México)
🏢 Swiss Re
📍 Ciudad de México