About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a general community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About The Opportunity
Become the Heart of Our Community; Empowering Life's Work
Our Community team isn't just a part of the business—it is the driving force behind our members' success. We are dedicated to enabling every member to create their life's work, and as a Community Lead, you will be leading that effort.
In this role, you are responsible for ensuring your building meets our global standards for hospitality and operating excellence. Whether supporting a diverse member base or a key Enterprise client, you will serve as a trusted and reliable leader focused on member satisfaction, operational excellence, and business performance.




This is an on-site position in WeWork Lago Alberto - CDMX, with a requirement to be in the buildings 5 days per week per week. In this role, your work will include but not be limited to the duties listed below:
Hospitality & Member Engagement:
Deliver elevated hospitality by anticipating member and guest needs, offering personalized support, and ensuring a positive experience throughout all stages of the member journey.
Act as the primary point of resolution for member feedback, leveraging NPS data to identify trends, solve complex escalations with empathy and accountability, and implement proactive service improvements.
Support the Community Team in execution of a curated community event strategy that fosters professional networking and member connections, directly impacting member retention and satisfaction metrics.
Support the Community desk schedule as needed, ensuring there is consistent coverage duri

📌 Community Lead (Ciudad de México)
🏢 Wework
📍 Ciudad de México