Guests can book handpicked homes with a range of hotel-like amenities, including in-
person check-in and check-out, fresh linens and toiletries, and on-demand concierge
services. Some of your responsibilities will include the following:

GUEST EXPERIENCE (70% )
● Welcoming and checking out our Guests at the beginning and end of their stay
● Liaising with our centralized guest experience team to troubleshoot issues during
the stays
● Booking services for our guests (I.e parking, airport transfers, etc.)
● Coordinating with the CGE team to ensure that we are always prepared in advance
and can anticipate our Guests’ needs as much as possible
● Reviewing our Homes before the Guests arrive, liaising with Property Managers
and Owners to quickly solve any problems before or during our Guests’ stay
● Maintaining a full inventory of materials we need to best look after our Guests
● Analyzing feedback and working with the team to improve services
● Scheduling our operations, housekeeping, and maintenance providers for home
visits, and various tasks

PROPERTY MANAGEMENT (20%)




● Conducting home intakes to ensure properties meet Oasis standards
● Completing quarterly preventive maintenance checklist to upkeep our units
properly
● Scheduling maintenance and cleaning services to remedy wear and tear
● Updating home information on Oasis PMS

OWNER AND PROPERTY MANAGERS RELATIONS (10%)
● Maintaining the day-to-day relationship with owners and supply partners
● Being the main point of contact for the Property Managers for buildings where we
have Oasis Exclusive units
● Processing net-to-owner adjustments for tasks Oasis completed on behalf of
owners/ supply partners

You:
● Speak excellent English and Spanish
● Have at least 2-year experience in Hospitality, and/or vacation rental homes
● Ideally have experience working with vacation home owners
● Know CDMX like the back of your hand. In fact, it's even better than the back of
your hand, because who knows the back of their hand that

📌 Hospitality Coordinator (México)
🏢 Handoff
📍 México