Here's the Deal
The CX Associate is an entry-level opportunity for a recent graduates who want to start and grow their careers at Maersk. The role focuses on creating a positive customer experience through clear communication, teamwork, ownership, and a willingness to learn. Previous professional experience is not required. We are looking for potential, motivation, and behaviors that help people succeed in a collaborative, customer-focused environment.
Key Responsibilities
Support customers with requests and questions through the available communication channels.
Communicate clearly, respectfully, and proactively with customers and internal teams.
Coordinate with colleagues to follow up on cases and help deliver timely resolutions.
Maintain accurate information and follow agreed processes and service standards.
Take ownership of assigned activities and escalate when support is needed.
Participate actively in training, coaching, team meetings, and development activities.
Share ideas and feedback that can improve the customer or team experience.
Contribute to an inclusive, supportive,



and collaborative team culture.
Qualifications
Academic Background: Bachelor’s degree in Business, International Trade, Logistics, Communications, or related fields.
Experience: No professional experience required. Internships, university projects, volunteering, student groups, customer-facing activities, or extracurricular involvement are valued.
Software: Basic familiarity with Microsoft Office tools. Openness to learning Maersk systems and digital tools.
Technical Skills: Basic problem-solving, organization, attention to detail, and ability to follow processes. Comfortable learning new concepts and working with information.
English Level: B2+ Working English appropriate for customer and team communication.
Competencies
Team player who supports others and contributes to shared goals.
Strong social skills, active listening, and clear communication.
Customer-focused, empathetic, and resp

📌 Customer Experience Associate (Ciudad de México)
🏢 A. P. Møller-Mærsk
📍 Ciudad de México