Rockwell Automation is a integral technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
Job Description
Position Summary:
We are seeking a Digital Experience Specialist to support and scale our Enterprise Customer Experience (ECX) Digital Engagement team by owning the execution of customer-facing digital communications, lifecycle automation, documentation, and performance tracking.
This is a hands-on, execution-focused role ideal for someone who thrives on building scalable programs, managing automation,



and ensuring consistent, high-quality customer experiences.
In this position you will report to the Digital Customer Success Manager.
Why You’ll Love This Role
As a Digital Experience Specialist, you will work closely with ECX, Lifecycle Services (LCS), and Software stakeholders to operationalize scalable digital engagement programs.
You will focus on:
Building and launching campaigns
Managing automation workflows
Maintaining program assets and documentation
This role is perfect for someone who enjoys operational ownership, structured execution, and creating repeatable systems that drive customer experience and scale.
Your Responsibilities
1. Digital Communications & Automation
Analyze available and required data to design targeted customer communications
Build, QA, launch, and maintain automated lifecycle workflows (onboarding, adoption, renewal, expansion)
Configure audience segment

📌 Digital Experience Specialist (Ciudad de México)
🏢 Rockwell Automation
📍 Ciudad de México