10 sep
|
Ãman
|
Los Cabos
Location Overview
Join our team at Amanvari. A remote natural paradise on Mexico’s Eastern Cape, Aman’s newest retreat finds home between the Sierra de la Laguna mountains and the calm waters of the Sea of Cortés. Echoing its name, a combination of the Sanskrit-derived words for ‘peace’ and ‘water,’ Amanvari rests in harmony with its exclusive yet inspiring setting, an exclusive 1,000-acre community just one hour from Los Cabos International airport.
Role
The Resort Host Supervisor is responsible for leading, coordinating, and ensuring excellence in all Host team operations, guaranteeing a highly personalized, discreet, and anticipatory service for every guest. This role oversees the full guest journey—from arrival to departure—ensuring every experience aligns with the hotel’s ultra-luxury standards and meets, or exceeds, individual guest expectations.
The position requires monitoring the quality of service delivered by the Resort Hosts, providing ongoing coaching, training the team in protocols, etiquette, and personalized service, and coordinating special requests,
pre-arrival arrangements, and bespoke experiences. Additionally, the Resort Host Supervisor acts as a key liaison between guests and all hotel departments, ensuring that every detail is executed with precision, punctuality, and cultural sensitivity.
As an operational leader, the Resort Host Supervisor ensures consistency, efficiency, and flawless execution in every interaction, contributing to the creation of memorable moments and a truly exceptional overall guest experience.
Responsibilities
Demonstrates a proactive and leadership-driven approach to service excellence, organizational culture, team development, and departmental image.
Maintains a thorough understanding of all safety protocols and emergency procedures, and responds effectively when required.
Handles guest incidents and concerns in a timely, professional manner to ensure high levels of satisfaction; resolves complaints efficiently, ensuri
📌 Resort Host Supervisor (Los Cabos)
🏢 Ãman
📍 Los Cabos